Updated effective from 28th October, 2018
These terms and conditions (“User Terms”) apply to Your visit to and use, of the Site whether through a computer or a mobile phone, the Service and the Application, as well as to all information, recommendations and or services provided to You on or through the Site, the Service and the Application. This document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. By clicking on the “SIGN UP ” button, you are consenting to be bound by these User Terms. PLEASE ENSURE THAT YOU READ AND UNDERSTAND ALL THESE USER TERMS BEFORE YOU USE THE SITE. If You do not accept any of the User Terms, then please do not use the Site or avail any of the services being provided therein. YOUR AGREEMENT TO THESE USER TERMS SHALL OPERATE AS A BINDING AGREEMENT BETWEEN YOU AND TRANSPO IN RESPECT OF THE USE AND SERVICES OF THE SITE.
Your acceptance of the User Terms shall be deemed to include your acceptance of
By accepting these User Terms, you also allow Transpo to send you promotional emails and SMS alerts from time to time.
IT IS HEREBY EXPRESSLY CLARIFIED THAT THESE USER TERMS WILL NOT APPLY TO A CUSTOMER TAKING ‘TRANSPO CORPORATE RIDES’ I.E., FOR CUSTOMERS WHO ARE AVAILING RIDES UNDER THE DIRECT ARRANGEMENTS BETWEEN CORPORATE ENTITIES AND TRANSPO.
All of the defined and capitalized terms in these User Terms will have the meaning assigned to them here below:
“Account” shall mean the account created by the Customer on the Application for availing the Services provided by Transpo.
“Additional Fee” shall mean any toll duty, inter-state taxes, etc. as may not be included in the Fare or not already paid as a part of the Total Ride Fee but payable to any third party / government authorities for undertaking the Ride under Applicable Law
“Applicable Laws” shall mean and include all applicable statutes, enactments, acts of legislature or parliament, laws, ordinances, rules, by-laws, regulations,notifications, guidelines, policies, directions, directives and orders of any governmental authority, tribunal, or a court of India.
“Application” shall mean the mobile application “Transpo” updated by Transpo from time to time.
“Cancellation Fee” shall mean the Fare and Convenience Fee payable towards cancellation of a Ride by a Customer in terms of Clause 7 of these User Terms and the Cancellation Terms and Conditions available at https://www.transpoindia.com/. The Cancellation Fee shall be exclusive of all applicable taxes on the Cancellation Fee, if any.
“City of Operation” shall mean a city in which the Customers and TPSPs avail and render the transportation services respectively. For clarity, the services rendered by the TPSPs and availed by the Customers shall be in the same city.
“Customer/ You” means a person who has an Account on the Application.
“Driver” shall mean and include such individuals as may be evaluated, appointed and trained by an operator associated with us to provide the transportation services on its behalf and persons who are registered with Transpo and own the Vehicles and who have necessary city taxi permits and other applicable transport vehicle permits and licenses to provide transportation services within the City of Operation.
“Paytm” shall mean a pre-paid instrument, which can be used to make payments.
“Fare” shall mean such amount in Indian Rupees, which is reflected on the Application, as the fare payable for the specific Ride performed by a Driver. The Fare shall be exclusive of all applicable taxes on the Fare, if any. The Fare shall be as prescribed by law and/or as stipulated by relevant authorities.
“Force Majeure Event” shall mean any event arising due to any cause beyond the reasonable control of Transpo.
“Registration Data” shall mean and may include the present, valid, true and accurate name, email ID, phone number and such other information as may be required by Transpo from the Customer from time to time for registration on the Application.
“Ride” shall mean the travel in the Vehicle by the Customer facilitated through the Site.
“Service(s)” means the facilitation of transportation service by Transpo through the Application or via a telephone request at the call centre of Transpo, or booking on the Site, within the City of Operation, as elaborated in Clause 4.
“Site” shall mean the Application and the website https://www.transpoindia.com/ operated by Transpo or any other software that enables the use of the Application or such other URL as may be specifically provided by Transpo.
“Substitute Vehicle” shall mean another vehicle arranged for transporting the
Customers to his/her destination, in the event of a Vehicle breakdown.
“Total Ride Fee” shall mean and include the Fare, the Convenience Fee or Access Fee, the Cancellation Fee and Additional Fee and taxes as may be applicable from time to time.
“T&Cs” and “User Terms” shall mean these Customer terms and conditions.
“TPSP” shall mean a Driver and/or an operator associated with UTrip offering the service of transporting Customers within the City of Operation as requested by the Customer on the Application.
“Vehicle” shall mean a motor cab as defined under the Motor Vehicles Act, 1988.
You will be “Eligible” to use the Services only when You fulfil all of the following conditions:
You have attained at least 16 (sixteen) years of age.
You are competent to enter into a contract under the Applicable Laws.
REGISTRATION AND ACCOUNT
3.1 You understand and acknowledge that You can register on the Site only after complying with the requirements of this Clause 3 and by entering Your Registration Data.
3.2 You shall ensure that the Registration Data provided by You is accurate, complete, current, valid and true and is updated from time to time. We shall bear no liability for false, incomplete, old or incorrect Registration Data provided by You.
3.3 You are solely responsible for maintaining the confidentiality of Your Registration Data and will be liable for all activities and transactions that occur through Your Account, whether initiated by You or any third party. Your Account cannot be transferred, assigned or sold to a third party. We shall not be liable for any loss that You may incur as a result of someone else using Your password or Account, either with or without Your knowledge.
3.4 We reserve the right to suspend or terminate Your Account with immediate effect and for an indefinite period, if We have a reason to believe that the Registration Data or any other data provided by You is incorrect or false, or that the security of Your Account has been compromised in any way, or for any other reason We may find just or equitable.
3.5 Except for the Registration Data or any other data submitted by You during the use of any other service offered through Site (“Permitted Information”), Transpo does not want You to, and You should not, send any confidential or proprietary information to Transpo on the Site or otherwise, unless otherwise is required by Applicable Laws. In accepting these User Terms You agree that any information or materials that You or individuals acting on Your behalf provide to Transpo other than the Permitted Information will not be considered confidential or proprietary.
3.6 It is Your responsibility to check to ensure that You download the correct application for Your device. We are not liable if You do not have a compatible mobile device or if You download the wrong version of the Application for Your mobile device. We reserve the right to terminate the Service and the use of the Application should You be using the Service or Application with an incompatible or unauthorized device.
3.7 We allow You to open only one Account in association with the Registration Data provided by You. In case of any unauthorized use of Your Account please immediately reach Us at www.transpoindia.com.
3.8 In case, You are unable to access Your Account, please inform Us at www.transpoindia.com and make a written request for blocking Your Account. We will not be liable for any unauthorised transactions made through Your Account prior to the expiry of 72 (seventy two) hours after You have made a request in writing for blocking Your Account, and shall not have any liability in case of Force Majeure Event.
4.1. The Site permits you to avail the transportation services offered by TPSPs. The Service allows You to send a request through Transpo to a Driver on the Transpo network. The Driver has sole and complete discretion to accept or reject each request for Service. If the Driver accepts a request, Transpo notifies You and provides information regarding the Driver - including Driver name, Vehicle license number, telephone contact details of the Driver and such other details as Transpo may determine.
4.2. Transpo shall procure reasonable efforts to bring You into contact with a Driver, subject to the availability of Driver in or around Your location at the moment of Your request for such services.
4.3. By using the Application or the Service, You further agree that:
You will only use the Service or download the Application for Your sole, personal use and will not resell or assign it to a third party;
You will not use an account that is subject to any rights of a person other than You without appropriate authorization;
You will not use the Service or Site for unlawful purposes;
You will not try to harm the Service, Site or our network in any way whatsoever;
You will provide Transpo with such information and documents which Transpo may reasonably request;
You will only use an authorized network to avail the Service;
You are aware that when requesting Services, whether by message, via Site or calling the call center of Transpo, standard messaging charges, data charges, voice charges, as applicable, of the Your and Our phone network service providers, will apply;
You will comply with all Applicable Law from Your country of domicile and residence and the country, state and/or city in which You are present while using the Site or Service; and
You are aware of and shall comply with the Information Technology Act, 2000 and the rules, regulations and guidelines notified thereunder.
4.4. Transpo reserves the right to immediately terminate the Service and the use of the Application in the event of non-compliance with any of the above requirements. Further, Transpo will store the information provided by You or record your calls for contacting You for all Service related matters. You shall promptly inform Transpo on any change in the information provided by You.
4.5. Transpo or an authorised representative of Transpo, shall provide information regarding services, discounts and promotions provided by Transpo to You by way of an SMS or email to Your registered mobile number/registered email ID. You also have the option to discontinue receiving such information at any point of time. To discontinue receiving such information, You may at any point of time visit the specific link provided in the Site to discontinue the same.
4.6. TRANSPO WILL BE ENTITLED TO PROCESS AND TRANSFER YOUR
INFORMATION AS AND WHEN IT DEEMS FIT AND IT MAY STORE OR TRANSFER YOUR INFORMATION IN A SERVER OUTSIDE INDIA OR THE COUNTRY WHERE YOU ARE LOCATED IN ORDER TO PERFORM TRANSPO’S OBLIGATIONS UNDER THESE CUSTOMER T&C.
4.7. You agree to grant Transpo a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights You have in your information, in any media now known or not currently known, with respect to Your information. YOU AGREE AND PERMIT TRANSPO TO SHARE YOUR
INFORMATION AND/OR PERMITTED INFORMATION, WITH THIRD PARTIES.
4.11. In the event of breakdown of the Vehicle, which is beyond repair, before completion of the Ride, Transpo on a best effort basis and at its sole discretion may arrange for a Substitute Vehicle for completion of Your Ride to Your destination. However, the arrangement of Substitute Vehicle shall be subject to its availability.
4.12. You acknowledge and agree that Substitute Vehicle may not be necessarily of the same type as the original Vehicle booked by You from the Site.
4.13. Transpo bears no responsibility and liability for delays and losses suffered by You or caused to You as a consequence of the breakdown of the Vehicle or the substitute vehicle.
CONFIRMATION OF BOOKING
5.1. Transpo shall, upon receiving the booking request from You in the manner set out above, proceed to confirm or decline the booking based on the availability of Vehicles at the pickup time, which shall be informed to You vide an application call or SMS. In the event the booking is confirmed, you shall check the booking details including but not limited to pick up time and pick up place, and if there is incorrect detail, the same needs to be informed to us immediately by calling our call center.
5.2. You shall bear the consequences and damages for any delay that may be caused to You due to Your failure to check the confirmation SMS or email or failure to inform Transpo of the incorrect details immediately.
6.3. TPSP shall charge Fare to You for the Ride offered to You by the TPSP.
6.5. You shall be required to pay such Cancellation Fee in terms of Clause 7, which will form part of the receipt of the Total Ride Fee.
6.6. In addition to the Total Ride Fee, You may be required to pay such other charges incurred by you during the Ride in cash i.e. Additional Fee, which are not included in the receipt of the Total Ride Fee.
6.7. The Total Ride Fee will be collected by the Driver or Transpo from You at the end of the Ride, as set out in Clause 6.7 below.
6.9. All applicable taxes in respect of the Fare, Cancellation Fee shall be borne and payable by You to the TPSPs or Transpo, as the case may be.
6.10. You shall choose to pay for the Service Fee by either of the following four methods:
Cash payment: Cash payment towards the Total Ride Fee after the completion of Ride can be made to the Driver.
Paytm payment: Transpo offers You the facility of making an online payment through an Paytm powered by a third party payment processor (“Payment Processor”). Paytm money will not be applicable on bookings made through the phone or while the user is not logged into his/her Account on the Site. The processing of payments, in connection with Your use of the paytm will be subject to the terms, conditions, and privacy policies of the Payment Processor that Transpo engages for the purpose. Transpo will not be responsible for any errors by the Payment Processor in any manner. Further, even in cases of Paytm payments, all Additional Fee (defined below) shall have to be paid by You in cash, to the authority or person concerned or if already paid by the Driver, to the Driver.
6.10. Any payment related issue, except when such issue is due to an error or fault in the Site, shall be resolved between You and the Payment Processor. Transpo shall not be responsible for any unauthorized use of Your Paytm during or after availing the Services on the Site.
7.1. You agree and acknowledge that You may cancel Your request for a Vehicle from a Driver at any point of time subject to a Cancellation Fee as explained below:
In Sedan\SUV Cancellation Fee will be charged:
To avoid cancellation charges, you will have to cancel the ride at least an hour before your scheduled depTI time.
7.2. You may raise a request for a copy of the invoices from the Support team.
7.4. The Cancellation Fee shall be payable by You at the completion of Your subsequent Ride.
7.5. The mode of payment of the Cancellation Fee shall be in terms of Clause 7 of these User terms.
USER VIOLATION OF USER TERMS
8.1. You shall not smoke and drink in the Vehicles or misbehave with the Driver or distract the Driver or act in violation of Applicable Law. In the event You are found to be involved in the activities set out above, You shall be liable to pay a fine to us and we shall also have the right to terminate the Ride. In the event You fail to pay fine after the completion of the Ride, we may at our discretion, take such steps as may be available to us under Applicable Law. You shall also be blacklisted as a result of non-payment of the fine or misbehaving as the case may be, and in such event, Your Account may be terminated by Transpo.
CUSTOMER RELATIONSHIP MANAGEMENT
9.1. All issues, opinions, suggestions, questions and feedback while availing our Services shall be communicated to us through email address mentioned in Clause 22.2. In case of a Ride booked on our Application, You shall be required to rate the Ride after its termination. You agree to be fair, accurate and non-disparaging while leaving comment, feedbacks, testimonials or reviews on or about the Rides or Services.
9.2. Reporting of any issue needs to be within 7 (seven) days of the happening of the issue, failing which, such issue will not be addressed.
9.3. Any issue reported on channels other than the above may be addressed by Transpo only on a best-effort basis. Transpo takes no liability for inability to get back on other channels.
9.4. Transpo shall endeavour to respond to Your issues within 2 (two) working days of Your reporting the same and endeavour to resolve it at the earliest possible. It is hereby clarified that issues are resolved on severity basis, and certain may be resolved earlier than the other. However, Transpo shall not be liable for any damages or losses in the event You are not satisfied with any such resolution.
EMERGENCY SERVICES TO CUSTOMER
10.1 By accepting these User Terms and on contacting any Transpo executive, You consent to Transpo using its best endeavours to provide You with assistance during a safety incident, emergencies or distress, as perTranspo’s internal policies on emergency response. Transpo may undertake remedial action(s), including, but not limited to the following:
10.1.1 When you contact Transpo via call and report a safety incident, the Transpo representative may escalate the incident internally or liaise with any third party security service providers to assist You and/or deploy response teams to Your location.
10.1.2 Transpo may inform any government authorities, such as the concerned police station, about the incident and seek their assistance; Transpo may also provide such authority(ies) with your personal information including but not limited to your exact GPS location, your registered email ID and mobile number to enable them to take appropriate steps to assist You.
10.1.3 Transpo may engage third party security providers to assist You and Transpo in addressing the incident. For this purpose, Transpo may share your personal information, including but not limited to, your exact GPS location, your registered email ID and mobile number with third parties such as a security services provider, to enable them to take appropriate steps to assist You and solely to resolve the incident.
10.1.4 Further to the above, You may receive telephone calls from an Transpo representative and/or the relevant response team at the time of contacting Transpo and in the duration that the incident is being resolved, and the same shall not be construed as breach of TRAI guidelines, in as much as these would be made for Your security and safety purposes.
10.2 Under this clause, You give Your express consent to permit Transpo to undertake the above along with any ancillary actions that may be required to facilitate an effective emergency response.
10.3 Transpo will not be liable for any deficiency of service, provided to You under this clause on a best efforts basis, and this clause does not, in any manner, restrain You from seeking any other form of assistance from any other party.
11.1 We shall not be liable for any failure to perform any obligations under this
User Terms, if the performance is prevented, hindered or delayed by a Force
Majeure Event and in such case our obligations under this User Terms shall be
suspended for so long as the Force Majeure Event continues.
12.1 By accepting these User Terms and using the Service, You agree that You
shall defend, indemnify and hold Transpo, its affiliates, their licensors, and each of
its officers, directors, other users, employees, attorneys and agents harmless
from and against any and all claims, costs, damages, losses, liabilities and
expenses (including attorneys' fees and costs) arising out of or in connection
with: (a) Your violation or breach of any term of these User Terms or any
Applicable Law or regulation, whether or not referenced herein; (b) Your
violation of any rights of any third party, including the TPSPs \or (c) Your use
or misuse of the Application or Service.
13.1. The information, recommendations and/or Services provided to You on or
through the Site, the Application and Transpo call center are for general
information purposes only and does not constitute advice. Transpo will reasonably
keep the Site and its contents correct and up to date but does not guarantee that
(the contents of) the Site is free of errors, defects, malware and viruses or that
the Site is correct, up to date and accurate.
13.2. Transpo shall not be liable for You missing trains/flights/events or delays etc. as
the Service is dependent on many factors not in Transpo’s control. You must book
Your Ride after taking into account the check-in time, traffic and weather
conditions, political rallies, natural calamities, traffic barricades, car
breakdowns and other un-expected delays.
13.3. In the event, there is a delay by the Vehicle in reaching the pickup location
beyond 30 (thirty) minutes of the pickup time, Transpo shall only endeavour to get
You in touch with the Driver assigned for Your Ride.
13.4. Transpo shall not be liable for any damages resulting from the use of or inability to
use the Site, including damages caused by wrong usage of the Site, error in
call centre number, network issues, malware, viruses or any incorrectness or
incompleteness of the Information or the or Application.
13.5. You shall take full responsibility of Your items and luggage. In case of lost
items inside the Vehicle during the journey, Transpo will try to locate the items on
a “best-effort” basis but is not responsible for the same in case of loss or
damage to the same. If You leave any goods in the Vehicle or have any
complaint in respect of the Services or the use of the Vehicle, You have to
inform Transpo of the same in writing within 24 (twenty four) hours of using the
Vehicle or the Services of Transpo. In the event it is found, You shall be informed
about the Transpo office from where You can collect it after 3 (three) working days
from the date You were informed. Transpo however shall not be responsible for
delivering the same back to You. If requested, Transpo may deliver the misplaced
item/s back to You after 3 (three) working days from the date You were
informed, subject to the place of delivery being twenty (20) kms from the Transpo
office. Transpo shall charge You a flat fee of Rs 500 for such delivery.
13.6. Transpo does not assure a complete sustainability of its Service and shall not be
held responsible or liable for the same, in any manner.
13.7. Transpo shall not be responsible for any loss of communication / information of
status update and benefits under the program. All this information will be sent
on mobile number and/or email ID registered with Transpo. Transpo will not be
responsible for appropriateness of mobile or email or any other
communication medium. You shall be responsible for immediately reporting
the errors, if any, occurred in the information sent to You regarding booking
13.8. IN NO EVENT SHALL TRANSPO BE LIABLE FOR ANY DIRECT, INDIRECT,
PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES
OR FOR ANY DAMAGES WHATSOEVER, WHETHER BASED ON
CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR
OTHERWISE, EVEN IF TRANSPO HAS BEEN ADVISED OF THE
13.9. IN ADDITION, AND WITHOUT LIMITING THE FOREGOING, TO THE
FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT
WILL TRANSPO’s AGGREGATE LIABILITY ARISING OUT OF OR IN
CONNECTION WITH THESE USER TERMS OR THE SERVICES
RENDERED HEREUNDER, WHETHER IN CONTRACT, TORT
(INCLUDING NEGLIGENCE, PRODUCT LIABILITY, OR OTHER
THEORY), WARRANTY, OR OTHERWISE, EXCEED THE AMOUNT OF
Rs. 1000/- (Rupees One Thousand only).
13.10. If Applicable Law does not permit the exclusion of certain warranties or the
limitation or exclusion of liability, the scope and duration of such warranty
exclusions and the extent of the liability of Transpo shall be the minimum
permitted under Applicable Law.
14.1. Subject to Your compliance with these User Terms, Transpo grants You a limited,
revocable, non-exclusive, non-transferable and non-sub-licensable license to
download and install a copy of the Application on a single mobile device that
You own or control and to run such copy of the Application solely for Your
own personal use and to use the Site.
14.2. You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or
otherwise commercially exploit or make available to any third party the
Service or Site in any way; (ii) modify or make derivative works based upon
the Service or Application; (iii) create Internet “links” to the Service or
“frame” or “mirror” any Site on any other server or wireless or Internet-based
device; (iv) reverse engineer or access the Site in order to (a) design or build a
competitive product or service, (b) design or build a product using similar
ideas, features, functions or graphics of the Service or Site, or (c) copy,
reproduce, record, or make available to the public any ideas, features,
functions or graphics of the Service or Site, or (v) launch an automated
program or script, including, but not limited to, web spiders, web crawlers,
web robots, web ants, web indexers, bots, viruses or worms, or any program
which may make multiple server requests per second, or unduly burdens or
hinders the operation and/or performance of the Service or Site.
14.3. You shall not: (i) send spam or otherwise duplicative or unsolicited messages
in violation of applicable laws; (ii) send or store infringing, obscene,
threatening, libelous, or otherwise unlawful or tortious material, including
material harmful to children or violation of third party privacy rights; (iii) send
or store material containing software viruses, worms, Trojan horses or other
harmful computer code, files, scripts, agents or programs; (iv) interfere with or
disrupt the integrity or performance of the Site, the Application or Service or
the data contained therein; or (v) attempt to gain unauthorized access to the
Site, the Application or Service or its related systems or networks.
14.4. Transpo will have the right to investigate and prosecute violations of any of the
above to the fullest extent of the law. Transpo may involve and cooperate with law
enforcement authorities in prosecuting users who violation these User Terms.
You acknowledge that Transpo has no obligation to monitor Your access to or use
of the Site, Service or Posted Content, but has the right to do so for the
purpose of operating the Site and Service, to ensure Your compliance with
these User Terms, or to comply with Applicable Law or the order or
requirement of a court, administrative agency or other Governmental body.
Transpo reserves the right, at any time and without prior notice, to remove or
disable access to any content that Transpo, at its sole discretion, considers to be in
violation of these User Terms or otherwise harmful to the Site, the Service or
CONTENT POSTED BY CUSTOMERS
15.1. Transpo may accept posting of any notes, messages, e-mails, photos, drawings,
profiles, opinions, ideas, images, videos, audio files or other materials or
information given by you on the Site (“Posted Content”) by You. You
represent that You have obtained all permissions and consents required to post
the Posted Content and such Posted Content complies with all requirements of
the Posted Content. Transpo shall not in any manner be responsible for or endorse
the Posted Content.
15.2. You agree that when posting Posted Content, You will not:
(i) Publish, post, upload, distribute or disseminate any inappropriate, profane,
defamatory, infringing, obscene, indecent or unlawful topic, blasphemous,
pornographic, libelous, invasive of another's privacy, hateful, or racially,
ethnically objectionable, disparaging, relating or encouraging money
laundering or gambling, or otherwise unlawful material or information.
(ii) Upload files that contain software or other material protected by intellectual
property laws (or by rights of privacy or publicity) unless You own or control
the rights thereto or have received all necessary consents.
(iii) Upload files that contain viruses, corrupted files, or any other similar software
or programs that may damage the operation of another’s computer.
(iv) Advertise or offer to sell or buy any goods or services for any business
purpose, unless the Site specifically allows such messages.
(v) Conduct or forward surveys, contests, pyramid schemes or chain letters.
(vi) Download any file posted by another user that You know, or reasonably
should know, cannot be legally distributed in such manner.
(vii) Falsify or delete any author attributions, legal or other proper notices or
proprietary designations or labels of the origin or source of software or other
material contained in a file that is uploaded.
(viii) Deceive or mislead the addressee about the origin of a message or
communicate any information which is grossly offensive or menacing in
(ix) Restrict or inhibit any other user from using and enjoying the Site.
(x) Violation any code of conduct or other guidelines which may be applicable for
any particular Posted Content.
(xi) Harvest or otherwise collect information about others, including e-mail
addresses, without their consent.
(xii) Threaten the unity, integrity, defence, security or sovereignty of India, friendly
relations with foreign states, or public order or causes incitement to the
commission of any cognizable offence or prevents investigation of any
offence or is insulting any other nation.
(xiii) Violation any Applicable Laws or regulations including the Information
Technology Act, 2000 and the rules, regulations and guidelines notified
INTELLECTUAL PROPERTY OWNERSHIP
16.1. Transpo alone (and its licensors, where applicable) shall own all right, title and
interest, including all related intellectual property rights, in and to
(i)the Site, Application, product, Service and any suggestions, ideas,
enhancement requests, feedback, recommendations or any other offering;
(ii) text, graphics, user interfaces, visual interfaces, photographs, trademarks,
logos, sounds, music, artwork and computer code; or
(iii) other information provided by You or any other party relating to the Site,
Application or the Service.
Third party trademarks may appear on this Site/ Application and all rights
therein are reserved to the registered owners of those trademarks. For use of
any third party's intellectual property, You need to get permission directly
from the owner of the intellectual property for any use.
16.2. These User Terms do not constitute a sale and do not convey to You any rights
of ownership in or related to the Site, the Application or the Service, or any
intellectual property rights owned by Transpo. You shall be solely responsible for
any violations of any laws and for any infringements of any intellectual
property rights caused by use of the Services or the Site/ Application.
16.3. You may use information on the Site purposely made available by Transpo for
downloading from the Site, provided that You:
(i)do not remove any proprietary notice language in all copies of such documents
and make no modifications to the information;
(ii) use such information only for Your personal, non-commercial informational
purpose and do not copy or post such information on any networked computer
or broadcast it in any media; or
(iii) do not make any additional representations or warranties relating to such
17.1. If permitted by Transpo, you may establish a hypertext link to the Site, provided
that the link does not state or imply any sponsorship or endorsement of Your
site by Us. You must not use on Your site or in any other manner any Transpo
trademarks or service marks or any Content belonging to Transpo and appearing on
the Site, including any logos or characters, without our express written
consent. You must not frame or otherwise incorporate into another third party
website or present in conjunction with or juxtaposed against such a website
any of the content or other materials on the Site without our prior written
TERM AND TERMINATION OF LICENSE AGREEMENT
18.1. Unless terminated in accordance with this Clause 17, the agreement between
Transpo and You is perpetual in nature upon downloading the Application and for
each Ride booked through the Site.
18.2. You are entitled to terminate the agreement at all times by deletion of Your
Account, thus disabling the use by You of the Site. You can close Your
Account at any time by following the instructions on the Site.
18.3. Transpo is entitled to terminate the agreement at all times and with immediate
effect (by disabling Your use of the Site and the Service) if You: (a) violation or
breach any term of these User Terms, or (b) in the opinion of Transpo, misuse the
Application or the Service. Transpo is not obliged to give notice of the termination
of the agreement in advance. After termination Transpo will give notice thereof in
accordance with these User Terms.
18.4. Termination of this agreement will not prejudice accrued rights of either Transpo
18.5. Clauses 12 (Indemnification), 13 (Liability), 14 (Application License), 15
(Contents posted on Site/ Application), 16 (Intellectual Property Ownership),
18 (Term and Termination), 23 (Notice) and 25 (Applicable Law and Dispute
Resolution) and such other provisions which are intended to survive the
termination, shall survive the expiry/termination of these User Terms in
accordance with their terms.
INVALIDITY OF ONE OR MORE PROVISIONS
19.1. The invalidity of any term of these User Terms shall not affect the validity of
the other provisions of these User Terms. If and to the extent that any
provision of these User Terms is invalid, or is unacceptable in the given
circumstances, a provision shall apply between the parties instead that is
acceptable considering all the circumstances, taking into account the content
and the purpose of these User Terms.
In the event of any contradiction or inconsistency between this User Terms
and any other agreement executed between You and Transpo, the terms of the User
Terms shall prevail unless the exception has been expressly agreed to in
writing by making reference to the relevant Clause sought to be modified
under this User Terms.
21.1. You agree that Transpo is merely an electronic platform to facilitate aggregation of
Vehicles and does not in any manner provide transportation services. Transpo does
not endorse, advertise, advise or recommend You to avail the Services of any
Driver. Transpo also does not guarantee or provide assurance in respect of the
behavior, actions or data of the users posted on the Site.
21.2. We do not authorize anyone to make a warranty on Our behalf and You shall
not rely on any statement of warranty as a warranty by Us.
21.3. Transpo and their representatives, officers, employees, agents and contractors shall
not be liable for any loss, damage, claim, expense, cost (including legal costs)
or liability arising directly or indirectly from Your use or non-use of the
Service or the Site, or Your reliance upon the Service or the information
contained upon the Site (whether arising from Transpo or any other person's
negligence or otherwise).
21.4. This Site, Application and all content on the Site and the Application are
provided on an “as is” basis without warranties of any kind, either express or
implied, including without limitation warranties of title or implied warranties
of merchantability or fitness for a particular purpose. You acknowledge, by
Your access of the Site and/or Application, that Your access of the Site and/or
Application and availing of Services is at Your sole risk, that You assume full
responsibility for Your access and use of the Site and/or Application, and that
Transpo shall not be liable for any damages of any kind related to Your access and
use of this Site and/or Application.
21.5. All images, audio, video and text in the Site and/or Application are only for
illustrative purposes. None of the models, actors or products in the images, if
any is endorsing the Services in any manner. Any resemblance of any matter
to anybody or anything is purely unintentional and/or coincidental.
21.6. Transpo is not engaged in the insurance business and does not provide any
MODIFICATION OF THE SERVICE AND USER TERMS
22.1. Transpo reserves the right, at its sole discretion, to modify or replace, in part or
full, any of these User Terms, or change, suspend, block, discontinue or
restrict your use to all or any feature of the Service or Application at any time.
22.2. Transpo shall not be required to notify You of any changes made to these User
Terms. The revised User Terms shall be made available on the Site. You are
requested to regularly visit the Site to view the most current User Terms. You
can determine when Transpo last modified the User Terms by referring to the “Last
Updated” legend above. It shall be Your responsibility to check these User
Terms periodically for changes. Transpo may require You to provide Your consent
to the updated User Terms in a specified manner prior to any further use of the
Site and the Services. If no such separate consent is sought, Your continued
use of the Site, following the changes to the User Terms, will constitute Your
acceptance of those changes. Your use of the Site and the Services is subject to
the most current version of the User Terms made available on the Site at the
time of such use.
23.1. Transpo may give notice by means of a general notice on the Service or Application, or by electronic mail to Your email address or a message on Your registered mobile number, or by written communication sent by regular mail to Your address on record in Transpo’s account information.
23.2. You may contact Transpo by electronic mail at Our email address email@example.com or by telephonic communication by helpline numbers available on the website/application.
24.1. You shall not assign Your rights under these User Terms without prior written approval of Transpo. Transpo can assign its rights under the User Terms to any affiliate.
APPLICABLE LAW AND DISPUTE RESOLUTION
These User Terms are subject to the laws of India. Any dispute, claim or controversy arising out of or relating to these User Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Site, the Service or the Application (collectively, “Disputes”) the parties shall attempt to settle the same amicably, through negotiation and consultation at such offices of Transpo as Transpo may designate. In the event the dispute is not resolved internally between after at least 30 (thirty) days of negotiation, in good faith, the same shall be subject to binding and final arbitration in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time or in case the Arbitration and Conciliation Act, 1996 is no longer in force, as per any law relating to arbitration in force at the time of such reference. The reference shall be made to a sole arbitrator mutually appointed by Transpo and You. The place of the arbitration shall be Jaipur, Rajasthan, unless otherwise mutually agreed by Transpo and You in writing. Subject to the above, any Dispute will be subject to the exclusive jurisdiction of courts in Jaipur, India.